A growing wave of frustration is being directed towards dfcu Bank, as another customer comes forward with allegations of having their personal account frozen for an extended period without resolution, despite providing proof of funds.
The customer, who shared their ordeal in a passionate online appeal, detailed how their account was abruptly frozen immediately after they deposited money into it—an account they had legitimately opened with the bank.
“I am struggling with dfcu Bank,” the customer stated. “After depositing money on my personal account that I had opened with dfcu Bank and availing all the source of funds, @DFCU Bank freezed my account. It is now 3 months.”
The individual’s frustration echoes a sentiment they believe is widespread among ordinary Ugandans. They accused banks of betraying the public’s trust, suggesting that financial institutions perceived as safe havens are instead “just stealing” from their clients.
“I know many of us poor Ugandans are suffering in the hands of banks which we think that they are there to keep and protect our money,” the customer lamented.
The plea was made to the public to raise awareness and share advice, highlighting a perceived power imbalance between large banks and their customers. The customer pointed out that many Ugandans silently lose their money in similar circumstances and often “fail to find what to do.”
This case bears a striking resemblance to another recent incident, where a woman named Maria Assumpta publicly accused the same bank of unlawfully freezing her account for three months, as previously reported.
These repeated allegations raise serious concerns about dfcu Bank’s internal compliance and customer service protocols. Customers are left questioning the criteria used to flag accounts and the lengthy, opaque processes for unfreezing them, even when documentation is provided.
The emotional appeal ended with a call to action: “Let this not be you or any other person to fall prey.”
At the time of composing this article, dfcu Bank has not issued a public statement regarding this specific customer’s claims. The continued silence from the bank on such matters is likely to fuel further public distrust and Scrutiny.
